Our priority is the safety and wellbeing of our show attendees and supporters, artists, staff and the wider community. The New Zealand Government is our one source of truth and we will follow all guidelines as per its directions. We encourage all of our community to do the same in order to keep each other safe, well, and strong.
To help you understand how the management of COVID-19 may impact you in relation to your experience of the shows brought to life here at The Court, we have prepared the following information. However, we know we may not have answered all of your questions. Please email us at communciations@courttheatre.org.nz with any other queries you have and we will do our best to assist you, as soon as we can.
For the most recent updates about COVID-19 visit here.
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The Court Theatre and Covid-19 Protection Framework
Under the Covid-19 Protection Framework (the ‘traffic light’ system) coming into effect 12:00am, 3 December 2021, indoor events such as performances will require people entering their premises to be fully vaccinated. This will enable these premises – including The Court Theatre - to operate to their maximum capacity at each level. This also enhances safety for all people entering the premises.
Vaccination Passes are Required at All Levels:
- From 3 December The Court Theatre will therefore require all visitors aged over 12-years and 3 months old are to have a current My Vaccine Pass for entry to shows, classes or other activities, including access to food or beverage.
- If you do not hold a valid My Vaccine Pass by the time of your booked performance, then we will follow our re-booking (for a performance after you have been fully vaccinated) or refund process.
How The Court Will Operate During ‘Orange’:
At the Orange stage of the traffic light system, The Court Theatre will:
- open to full capacity from 3 December 2021. This means that shows which had operated with restricted capacity in order to ensure social distancing will now be fully opened, releasing previously held seats
- require all people aged over 12-years and 3 months old are to present a valid My Vaccine Pass in order to enter The Court Theatre in any capacity. Your My Vaccine pass must be produced at point of entry
- reserve the right to refuse entry if the proper official documentation cannot be produced at point of entry
- continue to monitor and respond to updates, modifications and advice from the Government regarding the implementation of this system.
We understand that this information may be disappointing or frustrating to some of you. However, this course of action enables us to continue to prioritise the wellbeing of every person who interacts with The Court Theatre, and to continue functioning as a viable business and valuable contributor to our community.
We ask for your patience and consideration when interacting with our staff and volunteers who may be required to enforce these rules.
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FAQ
Traffic Light System - Orange
Q. Children under 12 years and three months old do not have to show a vaccination pass; how will you establish ages?
A. Government guidelines say that businesses can use their judgement about the child’s age. They can ask the child their age, their date of birth or to see their school ID.
Q. I am booking tickets for others; I don't know if they have a vaccine pass
A. If you book for others, you undertake to ensure that all your guests understand that they must present a valid My Vaccine Pass to enter The Court Theatre. Without a pass, they cannot enter.
Q. I regularly attend The Court Theatre; must I have my pass scanned each time?
A. Yes. All patrons, even those who attend regularly, will be required to present a valid pass every time they enter
General FAQs
10. I’ve got a non-urgent query; how should I contact you?
You can email us at communications@courttheatre.org.nz and we will be back in contact with you as soon as we can.
11. The Court Theatre has contacted me to rebook my tickets, but I can’t make any of the available dates anymore. What are my options?
Credits for use at another show are definitely possible. We will ensure that none of our patrons are penalised in any way, so we will work with you to find the best solution for you.
12. Is The Court Theatre a “place of interest” for COVID-19 according to the Ministry of Health?
No, The Court Theatre is not a current place of interest. To keep up to date with all current locations of interest and other Covid-19 related information, please visit the Government website.
13. I’m unwell but I don’t think it’s COVID-19; what should I do?
If you're feeling unwell, contact Healthline on 0800 358 5453 or talk to your GP. If you were planning to attend one of our shows, please stay home and let us know by emailing communications@courttheatre.org.nz or calling our Box Office on 0800 333 100. We can then arrange a rebooking for you.
14. Is there anywhere I can go to find mental health resources during this challenging time?
Yes, and it is important that we look after one another - and ourselves - right now. Check out a list of resources from the Ministry of Health here.
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How The Court Theatre operates under level 1 & 2
We are committed to keeping our guests and teams as safe and comfortable as possible, which means we have made changes around the theatre.
Surfaces in our theatre, including the foyer, toilets and auditorium (including cleaning seats thoroughly between performances), are regularly sanitised for your safety and wellbeing.
We have also placed hand sanitiser dispensers throughout the foyer.
We ask for your support in keeping our theatre clean and safe and encourage you to:
- Always practice good hygiene and wash your hands frequently
- Place rubbish in the bin at the conclusion of your performance
- Cover coughs/sneezes, dispose of tissues and make use of the available hand sanitiser
- Refrain from attending the theatre if you're feeling unwell; this ensures a safe and comfortable experience for everyone.
If you're feeling unwell, please stay at home and let us know by emailing communications@courttheatre.org.nz or calling our box office on 0800 333 100.