Our priority is the safety and wellbeing of our show attendees and supporters, artists, staff and the wider community. The New Zealand Government is our one source of truth and we will follow all guidelines as per its directions. We encourage all of our community to do the same in order to keep each other safe, well, and strong.
To help you understand how the COVID-19 levels may impact you in relation to your experience of the shows brought to life here at The Court, we have prepared these FAQs. However, we know we may not have answered all of your questions. Please email us at email@example.com with any other queries you have and we will do our best to assist you, as soon as we can.
For the most recent updates about COVID-19 visit here.
Alert Levels 3 & 4
All Court Theatre productions and education programmes are suspended. However, Court Theatre staff are still working and are available to assist you.
1. I’ve booked tickets for a show that has been cancelled under Alert Levels 3 or 4. Can I get a refund or reschedule?
Yes. We will ensure that none of our patrons are penalised in any way, so we will work with you to find the best solution for you. Options include:
- Transferring tickets to another show or to another Court Theatre Production
- A Court Credit which can be used towards any Court Theatre production
- A refund
2. How do I get my refund or reschedule my tickets?
Don’t worry, you don’t need to do anything. We will be in touch with you asap to discuss your options.
Alert Level 2
The Court Theatre can operate under revised conditions. We will require you to use the COVID-19 tracer app and follow all health and safety instructions when visiting the theatre.
3. Is The Court Theatre open Under Alert Level 2?
Yes, we are open and can operate safely, within reduced capacity guidelines.
What does ‘reduced capacity’ mean and how will it affect me?
Because we cannot accommodate everyone to our full theatre capacity (390), we will need to re-book some people to other nights when there is availability within our new limits (100 maximum people per safe area).
4. I’ve already booked tickets to a show that’s now at a reduced capacity due to Alert Level 2; how do I know if I can still attend, or will need to re-book?
You don’t need to do anything. We will be in touch with you asap to discuss your options with you.
5. What if the re-booking offered does not work for me?
We will ensure you are offered alternatives for credit; you will not be penalised in any way.
6. I’ve booked tickets to a show that is still going ahead at a reduced capacity, but I’m not comfortable being around people. What should I do?
You can discuss this with us when we contact you about your booking.
7. I have booked a backstage tour; how is this affected?
You will receive an email that will let you know the date of the next backstage tour that your booking will be transferred to. If you have any queries around this, you can reply to that email.
8. I have booked education classes; how are these affected?
Once we know how many classes have been missed, we will be in touch with you to let you know what we can offer you and make sure that you do not miss out. The Theatresports Finals (date TBC but will be emailed out to the teams as soon as confirmed) and the Improv Masterclass that was scheduled for Sunday 29 August – will be rescheduled if we can find a date that works for the tutor and venue.
9. We are hosting a private function at The Court Theatre; is this affected?
In accordance with Government guidelines, we cannot host more than 200 people in completely separate groups of 100. The Court Theatre will be in contact with you to alert you whether this is possible and discuss your options.
10. I’ve got a non-urgent query; how should I contact you?
You can email us at firstname.lastname@example.org and we will be back in contact with you as soon as we can.
11. The Court Theatre has contacted me to rebook my tickets, but I can’t make any of the available dates anymore. What are my options?
Credits for use at another show are definitely possible. We will ensure that none of our patrons are penalised in any way, so we will work with you to find the best solution for you.
12. Is The Court Theatre a “place of interest” for COVID-19 according to the Ministry of Health?
No, The Court Theatre is not a current place of interest. To keep up to date with all current locations of interest and other Covid-19 related information, please visit the Government website.
13. I’m unwell but I don’t think it’s COVID-19; what should I do?
If you're feeling unwell, contact Healthline on 0800 358 5453 or talk to your GP. If you were planning to attend one of our shows, please stay home and let us know by emailing email@example.com or calling our Box Office on 0800 333 100. We can then arrange a rebooking for you.
14. Is there anywhere I can go to find mental health resources during this challenging time?
Yes, and it is important that we look after one another - and ourselves - right now. Check out a list of resources from the Ministry of Health here.
How The Court Theatre operates under level 1 & 2
We are committed to keeping our guests and teams as safe and comfortable as possible, which means we have made changes around the theatre.
Surfaces in our theatre, including the foyer, toilets and auditorium (including cleaning seats thoroughly between performances), are regularly sanitised for your safety and wellbeing.
We have also placed hand sanitiser dispensers throughout the foyer.
We ask for your support in keeping our theatre clean and safe and encourage you to:
- Always practice good hygiene and wash your hands frequently
- Place rubbish in the bin at the conclusion of your performance
- Cover coughs/sneezes, dispose of tissues and make use of the available hand sanitiser
- Refrain from attending the theatre if you're feeling unwell; this ensures a safe and comfortable experience for everyone.